You know, so again, I think it's partly to do with the training of who they're recruiting to those departments to make sure that their attitude is, I've got a bereaved person on the phone.

你知道，我认为这在一定程度上与他们为这些部门招聘的人员进行培训有关， 以确保他们的态度是，我有一个失去亲人的人在电话里。