Oh good. Well, if you can call again you need to speak to the Service Manager. Her name's Jane Urwin, that's U-R-W-I-N, and she'll probably arrange to meet you.

哦，很好。好吧，如果您可以再次致电，则需要与服务经理联系。她叫 Jane Urwin，U-R-W-I-N，她可能会安排与您见面。