So, submitting a " trouble ticket" to an IT department means that you are telling them what the problem is and asking them to help.

因此，向 IT 部门提交“故障单”意味着您告诉他们问题是什么，并请求他们提供帮助。

The technical support person said he would " submit a ticket." Here, " to submit a ticket" – or we sometimes say a " trouble ticket" – means that he's going to fill out a form.

。 技术支持人员说他要“提交工单” 。这里的“提交工单” ——或者我们有时说的“故障工单” ——意思是他要填一张表。