In the past year, there have been reports of customers facing long wait times and overcrowded stores.

过去一年间，有顾客反映在苹果商店会等很久而且人很多。

You could also consider a video CV, which can be a good idea for customer facing roles or an add-on to a traditional CV.

你还可以考虑视频简历，这对于面向客户的职位可能是个好主意或者作为传统简历的附加简历。

Any of our customer service teams or customer facing were big enough that we can just do split shifts during the week.

我们的任何客户服务团队或面对的客户都足够大， 我们可以在一周内进行轮班。