So you've got to have that servant leadership mentality.

所以你必须有那种仆人式领导的心态。

And maybe it was because I came up with this whole notion of servant, servant leadership, you know, maybe I learned that on my mission of serving others and just saw how Southwest had built their culture.

也许是因为我想出了仆人式、仆人式领导的整个概念，你知道，也许我是在为他人服务的使命中了解到这一点的，并且只是看到了西南航空是如何建立他们的文化的。