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词汇 QoE
分类 英语词汇 英语翻译词典
释义

QoE

中文百科

体验特质 Quality of experience

(重定向自QoE)

体验特质Quality of experience,缩写QoE),也称作“用户体验特质”,是对一个客户对供应商的体验的主观衡量。

“体验”是从客户或者最终用户的视角看供应商或承办商的供应,提问“什幺样的商品、服务和支持,你认为是提供给你你所希望或期待的体验感知?”“这是否是供应商/承办商所实际提供的?”如果不是,“如何改动能提高你的总体体验?”

  • Witbe QoE IPTV Solutions
英语百科

Quality of experience 体验特质

(重定向自QoE)

Quality of Experience (QoE, QoX or simply QX) is a measure of a customer's experiences with a service (web browsing, phone call, TV broadcast, call to a Call Center). QX focuses on the entire service experience, and is a more holistic evaluation than the more narrowly focused user experience (focused on a software interface) and customer-support experience (support focused).

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