Managers must be sure, therefore, that employees feel confident that their efforts can lead to performance goals.

因此，管理者必须确信一点，即员工满怀自信，认为其工作表现会达到 预期效果。

The report also showed that staff scheduling visits faked appointment times to meet performance goals, covering up the true scale of the problems.

报告还揭示，负责安排就医的工作人员伪造预约次数来达到业绩目标，并掩盖问题的严重性。