Interactive marketing

Interactive marketing refers to the advancing trend in a communication–based rather than a transaction-based marketing approach (Gronroos, 2012). It depends on customers expressing their preferences in order for marketers to respond to their needs in an appropriate way and produce applicable marketing measures (Marketing schools, 2012). The capability to address a consumer and the ability to collect and retain their response are the two fundamental features of interactive marketing communications. Interactivity is therefore seen as a tool that allows good marketing to result in good communication (Sorrell et al., 1996).