As we have tried to show throughout this book, companies that provide outstanding service don't do it by luck.正如我们一直想在本书中努力表明的那样，提供优质服务的公司靠的不是运气。I found the place purely by luck.我找到那里纯粹靠运气。He got the job more by luck than management.他得到这个工作与其说他手段高明，还不如说他运气好。She got the promotion not by luck but by hard work.她获得晋升靠的不是运气而是勤奋。